Your rights
Refund policy
Your rights as a customer in Australia are governed by the Australian Consumer Law, and nothing in this policy limits, excludes or overrides those rights.
Change of mind. Outside of what the Australian Consumer Law guarantees, we do not accept refunds for change of mind. Once an order has been posted, a refund will not be given for a change of mind.
Faulty, damaged or not as described. If an item you receive is faulty, significantly different from its description, or arrives damaged, you may be entitled to a repair, replacement or refund under the consumer guarantees in the Australian Consumer Law. These rights exist regardless of our change-of-mind policy above.
Need a refund, or want to cancel an order? Email us as soon as possible via our Contact page — the sooner we hear from you, the more likely we can action your request before your order is packed or posted.